Refund policy

Antiqlux Returns & Refund Policy

At Antiqlux, every piece is inspected and prepared with care before it leaves us, and we stand behind it. You get 90 days to wear it, a lifetime warranty, and free return shipping. Please read the details below.

1. 90-Day Money-Back Guarantee

Wear it for 90 days. If you don’t love it, send it back for a full refund, worn or unworn.

How it works:

• You have 90 days from the delivery date to start a return.
• Returns are accepted for any reason: change of mind, style, sizing or fit. No questions asked.
• Worn or unworn, it qualifies.
• Return shipping is free. We cover it.
• Please include the original packaging and any accessories if you still have them.

Return process:

1. Email us at help@antiqlux.com with your order number within 90 days of delivery.
2. We’ll email you a prepaid return shipping label.
3. Pack the watch securely and drop it off with the carrier.
4. Once we receive your return, we’ll issue a full refund to your original payment method within 7 business days.

Exchanges:
Prefer a different style or color? Email us at help@antiqlux.com and we’ll arrange an exchange instead of a refund.

Not eligible for return:

• Pieces with damage caused by impact, accidents or misuse.
• Pieces that have been altered or repaired by a third party.

2. Lifetime Warranty

Every Antiqlux watch is covered by our lifetime warranty against defects in materials and workmanship. If it ever stops working, we’ll repair or replace it free.

What’s covered:

• Movement defects and mechanical failures
• Case and bracelet defects
• Crystal damage not caused by impact
• Any manufacturing defect

What’s not covered:

• Normal wear and patina
• Damage from impact, accidents or misuse
• Water damage beyond the rated water resistance
• Loss or theft
• Damage from unauthorized repairs or modifications

How to make a warranty claim:

• Email help@antiqlux.com with your order number, photos and a short description of the issue.
• We’ll review it and repair or replace your watch at no cost.
• Shipping for warranty claims is covered by Antiqlux.

3. Damaged or Incorrect Items

If your order arrives damaged or isn’t what you ordered, we’ll make it right.

• Email help@antiqlux.com within 48 hours of delivery.
• Include clear photos or video of the item and packaging.
• We’ll send a replacement at no cost, and return shipping is covered by Antiqlux.

4. Shipping & Delivery

Delivered packages: Once the carrier marks an order as delivered, we can’t be responsible for packages lost or stolen after delivery. We recommend contacting the carrier first, and we’re happy to provide any information you need for a claim.

Address accuracy: Please double-check your shipping address at checkout. Orders sent to an incorrect address provided at checkout may not be eligible for a free reshipment.

Returned to sender: If a package comes back to us because of missed delivery attempts or refusal, email help@antiqlux.com and we’ll arrange reshipment.

5. Contact Us

We’re here to help before and after your purchase.
Email: help@antiqlux.com