Shipping policy
Antiqlux Shipping & Delivery Policy
We take pride in getting your piece to you safely and on time. Here's what to expect.
Delivery Timeline
Domestic (United States):
- Processing: 1-2 business days
- Delivery: 5-7 business days after dispatch
- Total: Typically 7-9 business days from order
International:
- Processing: 1-2 business days
- Delivery: 7-14 business days after dispatch (varies by destination)
- We handle all customs paperwork and duties—no surprise fees
Holiday & Service Disruptions: We observe standard holidays and may experience delays due to carrier interruptions or weather. Orders placed near holidays may take slightly longer.
Shipping Methods
All orders ship via tracked courier service with insurance included. You'll receive a tracking number via email once your piece leaves our studio, so you can monitor its journey in real-time.
What You Need to Know
Accurate Address Information: Please provide your complete, correct name and address at checkout. Once we dispatch your order (within 2 business days), we cannot modify the shipping address. Incorrect information can cause customs delays or package loss, which we cannot be held responsible for. Take a moment to double-check before confirming.
Signature May Be Required: Depending on your location, the carrier may request a signature upon delivery. If you're unavailable, the carrier will attempt redelivery or hold the package for pickup.
Package Contents: Your timepiece arrives in premium protective packaging, inspected and carefully prepared before dispatch. The box is discreet—there are no brand markings visible on the exterior.
Customs & Duties (International Orders)
We cover all customs costs. There are no surprise fees or additional charges at delivery for international orders. We handle customs documentation to ensure smooth clearance.
Order Changes & Cancellations
Before Dispatch: If you need to modify your order or address within 24 hours of placing it, contact us immediately at help@antiqlux.com. We'll do our best to accommodate changes.
After Dispatch: Once your package has shipped, we cannot make changes to the address or order. If you wish to refuse the delivery, the return shipping cost is your responsibility.
Unhappy With Your Order? You're covered by our 90-day return policy. If you'd prefer not to accept delivery, contact us at help@antiqlux.com and we'll arrange a solution.
Lost or Damaged Packages
In Transit: Our packages are fully insured. If your order arrives damaged or shows signs of tampering, report it to us within 48 hours with photos. We'll file a claim and send a replacement at no cost to you.
Lost in Delivery: If your package doesn't arrive within the estimated timeframe, contact us and we'll investigate with the carrier. If the package is confirmed lost, we'll arrange a replacement or full refund.
Need Help?
Questions about your delivery? We're here.
📧 Email: help@antiqlux.com
📞 Phone: +1 619-273-7632
⏱️ Response time: Within 24 hours
Every piece is prepared with care. We're committed to it reaching you in the same condition it left our studio.